Wakil: an AI WhatsApp sales agent used by 200+ businesses
A production AI sales agent on WhatsApp — agentic AI at real scale.
200+businesses using it
The challenge
Businesses wanted an AI agent on WhatsApp that could actually sell — qualify leads, answer buyers, and book meetings — without breaking the moment a real customer went off-script.
What we did
- Built a grounded agent (retrieval + tools) answering from real business data
- Guardrails, fallbacks, and human handoff so it never strands a buyer
- An evaluation loop and monitoring so quality is measured and improves
Outcome
- Adopted by 200+ businesses
- Real agentic AI in production — reliable enough to trust with sales conversations
- Multi-language, including Arabic, for the MENA market
Stack
WhatsApp Business APILLMsRAGNestJSPostgreSQL
Services this used
Related reading
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